Help
Why do the cases take so long to ship?
How do I check the status of my order?
How will I know when my order has been shipped?
Is the artwork just a pre-made sticker on the cases?What kind of finishes are available?
How do I know if my e-cigarette device or other supplies will fit in a case?
What if I don't want to use PayPal or open a PayPal account?
How do I order custom artwork for my case?
Is there an additional charge for custom artwork?
I need help with making my custom artwork fit the case. Can you help?
Can you make a custom size case for me? Will you be carrying larger cases?
Do you sell e-cigarettes or e-liquid?
What is ArtBoxz's return policy? Are there any warranties?
I have a question that isn't answered here.
How to Order:
Cases are sold empty, with a lined lid or mirror, depending upon the chosen kit. Insert kits are available separately.
1. Choose your design from the design collections
2. Choose your case finish: gold or silver
3. Choose your case size: 5" (12.7cm) or 7" (17.8cm)
4. Choose your case depth: Thin 5/8" (15.9mm) or Deep 7/8" (22.2mm)
5. Choose your insert kit, if desired
Tips:
- Use the downloadable, printable template to lay out the supplies you wish to carry with you. Don't forget to consider the depth, as well.
- The Thin 5" (12.7cm) case can hold two regular tampons, smaller cigars or is perfect for Vapeboxz kits for smaller e-cigarettes such as the KR808, Joye 510 and other "cigarette" styles. They hold VapeBoxz kits with 1/8"(3.2mm) foam and 3ml bottles only.
- The Deep 5" (12.7cm) case will hold items such as two super tampons, two cigars, the 7-day pill kit, the contact lens kit and VapeBoxz kits.
Note: Order this case with the 1/8" (3.2mm) foam VapeBoxz kit for devices thicker than 1/2" (12.7mm) such as the Ego, Riva, Toronado, Hello Good Buy and H16. This case is also a must if you want to use the larger, 6ml bottles or would like to carry 3-4 additional small batteries.
- The Thin 7" (17.8cm) case is great for pens/pencils, makeup brushes or thin e-cigarettes over 5" (12.7cm) long such as the "pen" styles, when using mega batteries and cartridges or devices with adapters.
- The Deep 7" (17.8cm) is great for pens/pencils, makeup, diabetic supplies and e-cigarettes longer than 5" (12.7cm) and thicker than 1/2" (12.7mm) when fully assembled.
Note: Certain "Mod" devices such as the Chuck, Silver Bullet and Mr. Puffer are too thick/wide for these cases. While the device itself won't fit, consider ordering the Deep 5" (12.7cm) to hold spare atomizers, batteries and liquid bottles.
Size Reference:
Why do the cases take so long to ship?
Each ArtBoxz case is hand-made to order. Due to the number of options available for each case and the number of custom orders, the cases can't really be pre-made. Depending upon the complexity of your case, the number of orders pending and/or the distance it has to ship, your case should arrive 2-4 weeks from the order date.
How do I check the status of my order?
Please contact me HERE and I will email you about the status of your order.
How will I know when my order has been shipped?
You will get an email with the USPS tracking number after your order has been shipped.
Is the artwork just a pre-made sticker on the cases?
No. The artwork is printed on special adhesive papers, hand-cut to fit each case size ordered and then hand-finished.
What do you use to finish the case?
I use spray lacquer to finish the cases. If the case has special textures or a raised image, such as the fine art brush strokes or the carved effect on the Carved Dragon case, I use a thick, clear medium similar to epoxy.
What kind of finishes are available?
Most cases are finished with a smooth lacquer finish. The fine art cases are finished with either a brush stroke or fresco finish. Some cases have a raised edge finish on parts of the image, such as the Kells Claddagh, the Carved Dragon, the "tiles" on Purple Oyster Shell and the Abalone Mosaic and the snakeskin finish on the Anaconda Faux Finish.
If you want a special finish on your case, just ask!
How do I know if my e-cigarette device or other supplies will fit in a case?
You can download a printable template by clicking HERE. Lay out your supplies on the template to see the length of case you'll need. Don't forget that there are also two depths: Thin and Deep. The thin case will hold devices up to 1/2" (12.7mm) and the Deep case will hold devices up to 3/4" (19.05mm) thick.
What if I just want to use a credit card, don't want to use PayPal or open a PayPal account?
You can order your case and choose the "Print and Call" option. I will contact you with my address and then you can mail a check for full payment. Your order will be processed once the check clears.
If you wish to pay with a credit card, but don't want to open a PayPal account, you can still use the PayPal credit card feature but bypass the registration without opening an account. You will find information on how to do this by clicking HERE.
How do I order custom artwork for my case?
Information on ordering custom artwork may be found by clicking HERE.
Is there an additional charge for custom artwork?
Even with necessary printer tests and additional material waste, custom ArtBoxz cases are only $5 more than the standard cases.
I need help with making my custom artwork fit the case. Can you help?
Yes! Just contact me and I will assist you. And there is no charge for this service!
Can you make a custom size case for me? Will you be carrying larger cases?
Unfortunately, that can't be done at this time. The company I order the bulk blanks from only carries the sizes I offer and has no interest in making other sizes - I've already asked!
Do you sell e-cigarettes or e-liquid?
No.
What is ArtBoxz's return policy? Are there any warranties?
Our 100% Satisfaction Guarantee
We offer a 100% guarantee on our products. If for any reason you are not completely satisfied, return your case (special and custom orders excluded) within 10 days of receipt and you will be refunded your purchase price.
Lifetime Warranty
If your case breaks due to a manufacturing or hand-finishing defect, so long as the item is still available, we will replace the item. This warranty does not cover damage due to dropping, normal wear and tear, dishwasher damage, crushing or any other accidental damage not related to the manufacture of the case. Please contact us before returning any items.
6 Month Accidental Damage Coverage
Should your case become damaged during the first 6 months of use, return it for an one-time exact replacement. Shipping fees will apply. Please contact us before returning any items.
I have a question that isn't answered here.
Please don't hesitate to contact me by clicking HERE. I check my messages frequently and can usually answer your question quickly.
How do I pay with a credit card without a PayPal account?
Please follow the easy 4-step instructions below.
Step 1: Place your order and then choose the PayPal/Credit Card payment option.
On the window that opens, click the link that says "Don't have a PayPal account?"
Step 2: Enter your credit card information. Click "Review and Continue" button.
Step 3: If PayPal detects you may have an account, choose option 3 "Continue to pay as a guest and do not use my PayPal account. Click "Continue" button.
Step 4: Review your information then click the "Pay Now" button. You're done!
